Job Description
Join our award-winning Memphis Grand Hotel and become part of a dynamic hospitality team! We're seeking enthusiastic professionals who thrive in fast-paced environments and value weekly paychecks. Enjoy competitive benefits, growth opportunities, and the vibrant energy of downtown Memphis. Perfect for career-driven individuals seeking stability in the thriving hospitality sector.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations and optimize room assignments using hotel management systems
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Uphold brand standards and safety protocols consistently
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in hotel management software (Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling experience
- Tennessee hospitality certification preferred