Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're urgently seeking friendly, motivated individuals with no prior experience to deliver exceptional guest experiences at our Portland location. This is your gateway to a thriving career in the hospitality industry with comprehensive training and growth opportunities. If you're passionate about customer service and ready to start your professional journey, apply today!
Responsibilities
- Warmly welcome and check in guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with empathy and resolve promptly
- Maintain accurate records of guest transactions and communications
- Support daily front desk operations including phone systems and check-out procedures
- Uphold brand standards and cleanliness protocols at all times
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems and reservation software
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and commitment to guest satisfaction
- Valid driver's license and reliable transportation (if applicable)