Job Description
Join our dynamic hospitality team at the heart of Oakland! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in a vibrant urban setting. As the first point of contact, you'll embody our commitment to excellence while supporting smooth hotel operations. This part-time role offers flexible hours and a chance to grow in the hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and coordinate with relevant departments
- Maintain accurate records of guest interactions and preferences
- Assist with concierge services and local area recommendations
- Ensure lobby area remains pristine and welcoming
- Collaborate with housekeeping and maintenance teams
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to multitask in a fast-paced environment
- Problem-solving abilities with a positive attitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license for local errands