Job Description
Join our award-winning luxury hotel in the heart of downtown Dallas! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences and create unforgettable memories. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Texas' most vibrant hospitality scenes.
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservations, room assignments, and payment processing
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services
- Operate PMS systems and maintain guest data confidentiality
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Dallas attractions and local services
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent required