Job Description
Join our award-winning team at Grand Plaza Hotel, a premier hospitality destination in San Jose, CA! We're seeking a passionate Full-Time Shift Supervisor to oversee daily hotel operations during evening and overnight shifts. This dynamic role offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Silicon Valley. If you thrive in fast-paced environments and excel at team leadership, apply today to become part of our commitment to exceptional guest experiences!
Responsibilities
- Manage all front desk operations during assigned shifts, ensuring seamless check-in/check-out processes
- Supervise and mentor front desk agents, housekeeping staff, and security personnel
- Handle guest inquiries, complaints, and special requests with professionalism and urgency
- Oversee room inventory management and maintenance coordination
- Execute emergency response protocols and safety procedures
- Train staff on hotel systems, service standards, and compliance requirements
- Prepare shift reports and maintain accurate operational records
Qualifications
- 3+ years of hotel management experience with shift supervision background
- Proven ability to lead diverse teams in high-pressure environments
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Excellent problem-solving and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Strong knowledge of San Jose tourism and hospitality landscape
- Valid California Food Handler's and Alcohol Service certifications