Job Description
Join our award-winning team at Grand Hotel Indianapolis as a Front Desk Agent! As the first point of contact for our guests, you’ll create unforgettable experiences with exceptional service. We offer competitive compensation, comprehensive benefits, and career growth in a luxury environment. If you thrive in fast-paced settings and prioritize guest satisfaction, apply now!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Manage reservations and room assignments
- Resolve guest inquiries and service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping/maintenance teams
- Provide local attraction recommendations
- Uphold brand standards for cleanliness and safety
Qualifications
- 1+ years hospitality experience preferred
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends
- High school diploma or equivalent
- Valid driver’s license