Job Description
Join our dynamic team at Grand Hospitality Group as a Weekend Hotel Front Desk Agent! We're seeking enthusiastic professionals to deliver exceptional guest experiences during weekend shifts in Atlanta's vibrant hospitality scene. This role offers competitive pay, flexible scheduling, and opportunities for career growth in the luxury hotel industry.
What We Offer:
- Competitive hourly wage + performance bonuses
- Weekend shift flexibility (Fri-Sun)
- Comprehensive training program
- Employee discounts on hotel stays
- Supportive team environment
Responsibilities
- Handle guest check-ins/checkouts with efficiency and professionalism
- Manage reservations and room assignments
- Respond to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold hotel safety and security protocols
- Assist with VIP guest services and special requests
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and interpersonal skills
- Proficiency with hotel management systems (Opera preferred)
- Ability to work weekends and flexible hours
- Basic cash handling and accounting knowledge
- Problem-solving and conflict resolution abilities
- Valid Georgia driver's license (if required for errands)