Job Description
Embark on an exciting hospitality career with Grand Hotel Fresno! We're seeking enthusiastic Front Desk Agents to be the welcoming face of our luxury downtown property. No experience required – we provide comprehensive training to transform your passion for service into professional excellence. Enjoy competitive pay, benefits, and growth opportunities in Fresno's vibrant tourism industry.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and coordinate with housekeeping/management
- Operate hotel software systems (training provided)
- Process payments and maintain accurate financial records
- Assist with concierge services and local recommendations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (no experience required)
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (training available)
- Positive attitude and service-oriented mindset
- Flexibility to work weekends, evenings, and holidays
- Valid California driver's license (preferred)
- Bilingual (English/Spanish) a plus