Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking a charismatic hospitality professional to create memorable guest experiences while managing check-in/out processes, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth in one of DC's most iconic locations.
Responsibilities
- Manage seamless guest check-in/out procedures using Opera PMS
- Handle reservation inquiries, modifications, and walk-in requests
- Provide local recommendations for dining, attractions, and transportation
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts, weekends, and holidays
- Valid DC work authorization
- Basic knowledge of DC attractions and transportation
- Professional appearance and guest-centric mindset
- High school diploma or equivalent required