Job Description
Join our award-winning team at Grand Plaza Hotel Fresno as a Guest Services Representative! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior hotel experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic, inclusive environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Respond to guest inquiries via phone, email, and in-person
- Process reservations and manage room assignments
- Coordinate with housekeeping and maintenance departments
- Handle billing inquiries and payment processing
- Maintain accurate guest records and confidential information
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to stand for extended periods (6-8 hours)
- Valid driver's license (for valet duties)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (nights, weekends, holidays)
- Pass background check and drug screening