Job Description
Join our award-winning team at Grand Plaza Hotel in El Paso, PA! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. If you're passionate about hospitality, thrive in fast-paced environments, and want to grow your career in the hotel industry, this is your moment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera/PMS systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local area information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Pennsylvania driver's license (if airport shuttle required)
- Basic accounting and cash handling knowledge
- Bilingual English/Spanish highly preferred
- High school diploma or equivalent required