Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Albuquerque location. Immediate openings available—start your hospitality career today!
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints with professionalism and solution-oriented approaches
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera/PMS) effectively
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems and MS Office
- Exceptional communication and multitasking abilities
- Flexible availability including nights/weekends/holidays
- Basic cash handling and math skills
- Texas state hospitality certification preferred
- Ability to stand for extended periods