Job Description
Join Grand Hospitality Group as a Night Shift Hotel Associate and become the guardian of our guests' comfort during the magical hours of Baltimore's nightlife! We're seeking dedicated night owls to deliver exceptional service while our city sleeps. With competitive pay, comprehensive benefits, and opportunities for career advancement in our portfolio of premium hotels across Maryland and California, this is your chance to thrive in hospitality.
Why You'll Love Working With Us:
- Competitive hourly pay plus tips and performance bonuses
- Full benefits package including health, dental, and vision
- Clear pathways to management roles
- Work-life balance with consistent night schedules
- Join a team recognized for employee satisfaction
We're particularly looking for candidates who can shine in Baltimore's vibrant atmosphere while maintaining our high standards of service.
Responsibilities
- Manage front desk operations during overnight hours, ensuring seamless guest check-ins/check-outs
- Respond to guest inquiries and resolve issues with exceptional service
- Monitor property security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for overnight needs
- Process payments and maintain accurate financial records
- Prepare daily reports and manage reservation systems
- Ensure public areas are maintained to brand standards
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Exceptional customer service and problem-solving skills
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays
- Basic computer proficiency and reservation system knowledge
- Valid driver's license with clean record
- Ability to stand/walk for extended periods
- High school diploma or equivalent required