Job Description
Join our award-winning team as a Front Desk Agent at our premium downtown Austin hotel! We're seeking energetic professionals to deliver exceptional guest experiences through flexible shift schedules. This role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Texas' vibrant hospitality scene.
What We Offer: Competitive hourly wages, health/dental/vision insurance, 401K matching, paid time off, hotel discounts, and ongoing training programs. Perfect for night owls and early risers seeking career advancement!
Responsibilities
- Manage seamless guest check-in/check-out procedures across day/night/weekend shifts
- Handle reservation inquiries, billing discrepancies, and guest requests with professionalism
- Operate PMS systems (Opera/Micros) and maintain accurate guest records
- Coordinate with housekeeping and security teams for room status and safety protocols
- Process payments and manage cash handling with 100% accuracy
- Resolve guest complaints using de-escalation techniques and service recovery
- Prepare shift reports and maintain front desk documentation
- Assist with emergency response procedures during assigned shifts
Qualifications
- Minimum 1 year front desk or hospitality experience
- Flexible availability including nights, weekends, and holidays
- Proficiency with hotel management systems and MS Office
- Exceptional communication and problem-solving abilities
- Texas Food Handler/ServSafe certification preferred
- Ability to stand for extended periods and lift 25 lbs
- Valid Texas driver's license and reliable transportation
- Professional appearance and multilingual skills a plus