Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel in vibrant Kansas City! We're seeking a charismatic professional to deliver exceptional guest experiences while managing hotel operations with precision. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of Missouri's most dynamic cities.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with empathy
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain accurate guest records and confidential information
- Execute emergency procedures as needed
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with PMS software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic math and cash handling proficiency
- Valid Missouri driver's license (if applicable)
- Spanish fluency preferred