Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent in the heart of Seattle! We're seeking dynamic individuals who thrive in fast-paced environments and excel at creating memorable guest experiences. This shift-based role offers flexible scheduling while delivering competitive compensation and opportunities for career growth. Perfect for students, career changers, or those seeking supplementary income.
As a cornerstone of our guest relations team, you'll be the first point of contact for international travelers and local visitors alike. Our modern downtown property combines luxury amenities with Pacific Northwest charm, and we're looking for polished professionals to maintain our impeccable service standards.
Responsibilities
- Manage seamless check-in/check-out processes for diverse clientele
- Handle reservations, billing inquiries, and guest requests with precision
- Operate property management systems (Opera, Cloudbeds) efficiently
- Resolve guest concerns proactively while maintaining brand standards
- Coordinate with housekeeping, security, and maintenance teams
- Process payments and maintain accurate financial records
- Execute shift handovers with detailed documentation
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to work flexible shifts (overnights, weekends, holidays)
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift 15 lbs