Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant downtown Chicago! We're seeking passionate hospitality professionals to elevate our guest experiences. As a premier destination for travelers, we offer competitive compensation, comprehensive benefits, and career growth opportunities in the heart of the Windy City. Be part of a culture that values excellence, teamwork, and unforgettable guest interactions.
Enjoy working in a luxurious environment where your contributions directly impact our reputation. We provide extensive training, flexible scheduling, and a supportive atmosphere where you can thrive. Apply today to start your journey in one of Chicago's most prestigious hospitality careers!
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle guest inquiries, requests, and resolve complaints with exceptional service
- Process reservations, room assignments, and payment transactions accurately
- Coordinate with housekeeping, maintenance, and valet teams for optimal operations
- Execute upselling techniques for room upgrades and premium services
- Maintain detailed guest profiles and preferences for personalized experiences
- Assist during emergency situations following established protocols
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Illinois Food Handler's Certificate (or willingness to obtain)
- Fluent English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude