Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while embodying Southern charm and efficiency. This role is perfect for detail-oriented individuals passionate about creating memorable stays for international and domestic travelers. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in Georgia's thriving hospitality scene.
Responsibilities
- Provide exceptional check-in/check-out services with warm, personalized greetings
- Manage reservation systems and optimize room assignments for maximum occupancy
- Resolve guest inquiries promptly with proactive problem-solving skills
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, concierge, and maintenance departments
- Upsell premium services and amenities to enhance guest experiences
- Maintain immaculate front desk appearance and operational readiness
Qualifications
- Minimum 2 years front desk experience in luxury or boutique hospitality
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication skills with multilingual capabilities preferred
- Ability to handle high-pressure situations with grace and composure
- Valid Georgia driver's license with clean record for occasional errands
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail and organizational excellence
- Professional appearance and polished demeanor