Job Description
Join our award-winning downtown Detroit hotel as a Night Shift Hotel Staff member. We're seeking energetic professionals to deliver exceptional guest experiences during overnight hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Motor City's premier hospitality destinations. Why work with us? Modern facilities, supportive management, and a vibrant team culture focused on excellence.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Monitor hotel security systems and conduct nightly property inspections
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for urgent requests
- Handle emergency situations following established protocols
- Process payments and maintain accurate financial records
- Prepare daily reports for management review
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Strong communication and conflict resolution skills
- Basic knowledge of hotel management systems (PMS)
- Ability to multitask in fast-paced environments
- Valid Michigan driver's license (for property checks)
- First Aid/CPR certification preferred