Job Description
Join our dynamic hospitality team as a Front Desk Agent in Kansas City, MO! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced, 24/7 environment. Enjoy weekly pay, flexible shift schedules, and opportunities for career growth. Our commitment to employee development and work-life balance makes us an employer of choice in the hospitality industry.
Responsibilities
- Manage check-in/check-out procedures for hotel guests
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate reservation systems and manage room availability
- Execute safety protocols and emergency procedures
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Proficiency with reservation systems (e.g., Opera, PMS)
- Attention to detail and multitasking abilities
- Basic math and cash handling skills
- Professional appearance and positive attitude
- High school diploma or equivalent required