Job Description
Join the vibrant hospitality team at Grand Hotel Albuquerque, where we blend Southwestern charm with modern luxury. As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring exceptional service from check-in to check-out. Our downtown location offers stunning views and easy access to local attractions. If you're passionate about creating memorable experiences and thrive in a fast-paced environment, we invite you to grow your career with us.
Responsibilities
- Manage guest check-ins/check-outs efficiently using Opera PMS system
- Handle reservations, inquiries, and special requests with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through personalized service and problem resolution
- Assist with concierge services and local tourism recommendations
- Participate in daily briefings and contribute to hotel improvement initiatives
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury hotels
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Albuquerque attractions and transportation
- Valid New Mexico driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays