Job Description
Join our award-winning boutique hotel in vibrant Austin! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our team, you'll create memorable stays while enjoying flexible scheduling, competitive pay, and career growth opportunities in Texas' thriving tourism industry.
Responsibilities
- Check in/out guests with efficiency and warmth using our property management system
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Resolve guest complaints promptly and escalate complex issues appropriately
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel software systems (e.g., Opera, Cloudbeds)
- High school diploma or equivalent; hospitality certification a plus
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs