Job Description
Join our award-winning luxury hotel in the heart of New Orleans! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody Southern hospitality while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant, team-oriented environment.
Responsibilities
- Handle guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations and room assignments with accuracy
- Address guest inquiries and resolve issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience required
- Strong communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Basic cash handling and accounting knowledge
- Flexibility to work weekends and holidays
- High school diploma or equivalent