Job Description
Join the heartbeat of hospitality at Oakland Grand Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, resolving inquiries, and coordinating with our award-winning team. If you thrive in fast-paced environments and possess a passion for creating memorable stays, this is your opportunity to shine in Oakland's premier hospitality destination.
Responsibilities
- Seamlessly manage guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with empathy and efficiency, providing personalized recommendations for local attractions
- Process payments, resolve billing discrepancies, and maintain accurate guest records
- Coordinate with housekeeping and maintenance to ensure prompt service delivery
- Execute upselling strategies for room upgrades and premium services
- Respond to emergency situations following established safety protocols
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and reliable transportation
- Basic knowledge of Oakland attractions and transportation systems
- Strong attention to detail and multitasking abilities
- Professional appearance and polished demeanor