Job Description
Join our award-winning hospitality team at Grand City Hotel as a Front Desk Agent! This entry-level position is your gateway to a thriving career in Portland's vibrant tourism industry. We're seeking energetic individuals who thrive in fast-paced environments and are passionate about creating memorable guest experiences. Our comprehensive training program ensures you'll develop exceptional customer service skills while working in our downtown landmark location. Enjoy competitive pay, flexible scheduling options, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Deliver exceptional customer service to guests during check-in/check-out processes
- Manage reservation systems and room assignments efficiently
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate property management software (PMS) and office equipment
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening