Job Description
Join our award-winning downtown Portland hotel as a Front Desk Agent and deliver exceptional guest experiences with daily pay options! We're seeking passionate hospitality professionals to be the first point of contact for our international clientele. Enjoy competitive hourly rates, flexible scheduling, and immediate payment processing through our secure daily pay system. Discover why Metropolitan Hotels is consistently rated Portland's top employer for work-life balance and career growth.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservations, billing inquiries, and room assignments using Opera PMS
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize yield management principles to maximize room revenue
- Execute upselling strategies for premium room categories and amenities
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills and multilingual abilities (Spanish/Chinese preferred)
- Ability to multitask in fast-paced environments with attention to detail
- Valid Oregon Food Handler's Card and TIPS certification
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive problem-solving mindset