Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets luxury hospitality! We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests in the heart of San Jose. This role offers growth opportunities, competitive benefits, and the chance to master guest relations in a premium environment.
Responsibilities
- Deliver personalized guest check-in/check-out experiences using Opera PMS system
- Manage room inventory and coordinate with housekeeping for seamless operations
- Resolve guest inquiries with professionalism and local expertise
- Process payments, handle cash transactions, and maintain financial accuracy
- Upsell hotel amenities and create memorable guest experiences
- Collaborate with concierge and valet teams for integrated service
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication skills in English; bilingual Spanish preferred
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license with clean record
- Flexible availability including weekends/holidays