Job Description
Join our award-winning luxury hotel in Miami's vibrant heart! We're urgently seeking passionate hospitality professionals to elevate guest experiences in our dynamic coastal destination. As a Front Desk Agent, you'll be the first point of contact for discerning travelers from around the world, delivering exceptional service that mirrors Miami's energy and sophistication. Enjoy competitive pay, comprehensive benefits, and career growth in one of Florida's most iconic hospitality brands.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, valet, and dining departments for seamless operations
- Maintain accurate guest records in property management systems
- Upsell hotel amenities and services to enhance guest satisfaction
- Handle cash transactions and credit card processing securely
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license (for valet coordination)
- Spanish/English bilingual proficiency required
- Basic knowledge of Miami tourism attractions and transportation
- High school diploma or equivalent; hospitality degree preferred