Job Description
Join our award-winning hospitality team at Grand City Hotels in vibrant Portland! We're seeking a dedicated Night Shift Front Desk Agent to deliver exceptional guest experiences during evening hours. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of Oregon's most dynamic city.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Operate hotel management systems (Opera, Fidelio)
- Perform nightly audits and report preparation
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Proficiency with property management systems
- Flexible schedule availability (evenings/nights/weekends)
- Basic math and cash handling abilities
- Valid Oregon driver's license (preferred)