Job Description
Join the vibrant hospitality scene of San Jose as a Front Desk Agent at the prestigious Grand Plaza Hotel! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury downtown location. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive compensation, comprehensive benefits, and career growth in California's innovation capital. Apply today to become part of our award-winning team!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Resolve guest inquiries and concerns with exceptional service standards
- Coordinate with housekeeping and maintenance departments for operational excellence
- Process payments and manage financial transactions accurately
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed records of guest preferences and feedback
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required