Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Chicago! We're urgently seeking charismatic and detail-oriented Front Desk Agents to deliver exceptional guest experiences. This is a fantastic opportunity for career growth in the heart of the Windy City with competitive pay, comprehensive benefits, and a supportive work environment.
As the first point of contact for our international clientele, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with professionalism. We offer paid training, flexible scheduling, and advancement opportunities for high performers.
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservation inquiries and modifications using Opera PMS system
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Chicago tourism attractions
- High school diploma or equivalent required
- Valid Illinois driver's license preferred