Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Indianapolis! We're seeking charismatic professionals to deliver exceptional guest experiences at our flagship downtown property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career advancement in the dynamic hospitality industry.
As the first point of contact for our guests, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with grace and efficiency. We provide paid training and flexible scheduling to accommodate your needs.
Responsibilities
- Deliver personalized guest check-in/check-out experiences
- Manage reservation systems and room availability
- Process payments and maintain accurate financial records
- Resolve guest inquiries and service issues
- Coordinate with housekeeping and maintenance departments
- Operate hotel property management software
- Uphold brand standards through cleanliness and professionalism
- Execute upselling opportunities for premium services
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency in reservation systems (Opera, Fosse, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling proficiency
- Flexible availability including nights/weekends
- Positive attitude and problem-solving mindset