Job Description
Join our award-winning team at Grand Oaks Hotel & Resort in vibrant Charlotte! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of North Carolina's most dynamic hospitality destinations. Apply today to become part of our luxury hotel family!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and local expertise
- Manage room assignments and maximize occupancy rates
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for luxury service excellence
- Utilize hotel management systems (e.g., Opera, Fidelio)
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional communication and problem-solving skills
- Proficiency in property management systems
- Ability to multitask in fast-paced environments
- Valid North Carolina driver's license (if required for errands)
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and transportation
- High school diploma or equivalent required