Job Description
Join our award-winning hospitality team at the Metropolitan Hotel Group as an immediate-hire Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Philadelphia. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment where your career growth is prioritized. If you thrive in fast-paced settings and possess outstanding communication skills, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment methods
- Manage multi-line phone systems and handle guest inquiries with professionalism
- Process payments, manage cash floats, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Utilize property management systems (PMS) to update guest profiles and availability
- Assist with event coordination and local area recommendations for guests
- Uphold brand standards through attentive service and problem resolution
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with PMS systems (e.g., Opera, RoomKey)
- Strong cash handling and basic accounting knowledge
- Excellent verbal/written communication skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Pennsylvania driver's license (if required for errands)