Job Description
Launch your hospitality career with Grand Horizon Hotels! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences at our El Paso location. As the first point of contact, you'll create memorable moments while handling check-ins, reservations, and inquiries. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment. Perfect for career starters seeking flexible shift work with weekend availability.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel software systems
- Process payments, handle cash transactions, and maintain accurate financial records
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Coordinate housekeeping, maintenance, and other department requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment
- Resolve guest complaints promptly and professionally
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office applications
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible schedule including nights, weekends, and holidays
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Valid Texas driver's license (if transportation needed)