Job Description
Join our award-winning team at Grand Memphis Hotel, where luxury meets Southern hospitality. We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in the heart of downtown Memphis. This full-time position offers growth opportunities in a dynamic environment with competitive benefits and a vibrant work culture.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Conduct safety inspections and emergency procedures training
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Valid Tennessee driver's license
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and problem-solving abilities
- Basic knowledge of Memphis attractions and local area
- High school diploma or equivalent required