Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences during flexible shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and enjoy making every guest feel welcome. If you're ready to be the first smile our guests see, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle reservation inquiries and modify bookings
- Process payments and manage cash drawer
- Resolve guest complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Provide local attraction recommendations
- Maintain accurate guest records and logs
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera)
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset