Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Columbus! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of Ohio's capital. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a luxurious downtown setting. Apply today to become part of our family-oriented culture!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize PMS software to manage daily operations
- Promote hotel amenities and local attractions to enhance guest experience
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including nights, weekends, and holidays
- Basic math and cash handling skills