Job Description
Join our award-winning hospitality team as a Front Desk Agent at Hospitality Plus Group! We're seeking charismatic professionals to deliver exceptional guest experiences in our dynamic Austin and New York properties. Enjoy weekly pay, flexible shift schedules, and growth opportunities in the heart of the travel industry. Perfect for detail-oriented individuals who thrive in fast-paced environments!
Responsibilities
- Manage check-in/check-out procedures with speed and accuracy
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate billing records
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Maintain security protocols and manage lost-and-found items
- Utilize property management systems (PMS) for reservation tracking
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic math and cash handling proficiency
- Valid state ID and reliable transportation