Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at the luxurious Grand Plaza Hotel in downtown Philadelphia! We're seeking passionate individuals to deliver exceptional guest experiences while launching their hospitality careers. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our global hotel chain. Perfect for recent graduates or career changers eager to master customer service excellence.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean and professional front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficient in basic computer applications
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Willingness to learn industry-specific software