Job Description
Join our award-winning luxury hotel in the heart of Charlotte as a Front Desk Agent for weekend shifts! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest periods. This role offers competitive pay, flexible scheduling, and rapid career growth within our expanding hospitality brand. Enjoy complimentary meals, hotel discounts, and a vibrant team culture that values work-life balance. Perfect for students or professionals seeking weekend-focused opportunities.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Resolve guest inquiries and concerns with personalized solutions
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance guest experiences and revenue
- Maintain cleanliness and professional appearance of the front desk area
- Utilize hotel management systems (Opera/PMS) for daily operations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel property management systems
- Exceptional communication and problem-solving abilities
- Ability to work flexible weekend shifts (Friday-Sunday)
- Strong attention to detail and multitasking skills
- Valid North Carolina driver's license (if required for errands)
- Basic knowledge of Charlotte attractions and local transportation
- Professional appearance and positive demeanor