Job Description
Join our award-winning luxury hotel in the heart of Austin's vibrant downtown! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, complimentary parking, and opportunities for career growth within our renowned hotel group. Apply today to become part of Austin's premier hospitality team!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as local tourism ambassador for Austin attractions and events
- Maintain cleanliness and organization at the front desk area
Qualifications
- Previous hotel front desk or customer service experience preferred
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Basic knowledge of hotel operations and amenities
- Valid Texas driver's license (for vaif parking assistance)
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required