Job Description
Join our award-winning hospitality team at Grand Hotel Chicago as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. This role offers flexible scheduling while allowing you to master premium service standards in a luxury environment. If you thrive in fast-paced settings and enjoy creating memorable moments for travelers, this is your perfect opportunity.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences using Opera PMS
- Manage room assignments, billing inquiries, and guest requests with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with empathy and resolve issues efficiently
- Process payments and maintain accurate financial documentation
- Promote hotel amenities and upsell premium services
Qualifications
- Previous hotel front desk or customer service experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois hospitality certification (a plus)