Job Description
Join our award-winning hospitality team at Grand City Hotels as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Portland. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for hospitality newcomers eager to grow in the luxury hotel industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in hotel property management systems
- Strong communication and multitasking abilities
- Basic math and cash handling skills
- Flexible availability including nights/weekends
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods