Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of Chicago. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you thrive in fast-paced environments and take pride in exceptional service, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using PMS systems
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and promotional packages
- Maintain security protocols for guest safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Chicago tourism attractions
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required