Job Description
Join our award-winning team at Pacific Gateway Hotel Group, where hospitality excellence meets coastal charm in sunny San Diego! We're seeking a passionate Front Desk Agent to create memorable experiences for our discerning guests. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant destinations.
Responsibilities
- Deliver exceptional guest check-in/out experiences with personalized service
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve service challenges promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS systems (Opera) for efficient operations
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Bilingual (English/Spanish) required
- Knowledge of San Diego tourism assets
- Professional appearance and positive demeanor