Job Description
Join our award-winning luxury hotel chain as a Shift Supervisor and lead our dynamic hospitality team in the heart of Washington DC. We're urgently seeking dedicated professionals to ensure seamless 24/7 operations across our front desk, housekeeping, and guest services departments. This is your opportunity to advance your career in one of America's most vibrant cities with competitive compensation, comprehensive benefits, and rapid growth potential. Apply today to become part of our elite hospitality family!
Responsibilities
- Oversee daily shift operations including staff scheduling, task delegation, and performance monitoring
- Resolve guest inquiries and complaints with professionalism and discretion
- Conduct thorough inspections of guest rooms and public areas to maintain brand standards
- Train and mentor new team members on hospitality protocols and emergency procedures
- Collaborate with department heads to optimize staffing and operational efficiency
- Implement safety and security protocols for staff and guests
- Prepare shift reports and maintain accurate documentation
Qualifications
- Minimum 3 years hospitality experience with 1+ years in supervisory role
- Proven ability to manage high-pressure situations during peak hours
- Advanced knowledge of hotel management systems (Opera/PMS preferred)
- Strong conflict resolution and communication skills
- Flexibility to work nights, weekends, and holidays
- Valid Washington DC food handler certification
- Ability to stand/walk for extended periods and lift up to 50 lbs
- Associate degree in Hospitality Management or equivalent experience