Job Description
Join our award-winning hospitality team at Grand Harbor Hotels Boston! We're seeking energetic Front Desk Agents to create memorable guest experiences at our downtown property. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive work environment in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional customer service through warm check-in/check-out procedures
- Manage room reservations and inventory using hotel management systems
- Resolve guest inquiries and issues with professionalism and empathy
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Uphold brand standards through cleanliness and presentation of lobby area
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and problem-solving mindset