Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Columbus! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This part-time role offers flexible scheduling, competitive pay, and opportunities for growth in the luxury hospitality sector. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Address guest inquiries and resolve concerns with personalized solutions
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for seamless service
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
- Collaborate with management on guest feedback and operational improvements
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Columbus attractions and local area
- Positive attitude and commitment to service excellence