Job Description
We are seeking a dynamic and detail-oriented Front Desk Agent to join our prestigious team in the heart of downtown Seattle. As a Full-Time member of our hospitality staff, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. We pride ourselves on our premium service standards and are looking for individuals who are passionate about guest satisfaction.
In this role, you will work flexible shift schedules, including nights and weekends, to ensure 24/7 coverage for our valued guests. This is an excellent opportunity for someone looking to build a career in the luxury hospitality industry with competitive benefits and growth potential.
Responsibilities
- Check guests in and out of the hotel efficiently, verifying identification and payment methods.
- Manage reservations and room assignments using our Property Management System (PMS).
- Handle incoming phone calls, emails, and in-person inquiries with a professional and welcoming tone.
- Resolve guest complaints or issues immediately to ensure 100% guest satisfaction.
- Perform night audit duties, including end-of-day reporting, balancing accounts, and securing the front desk.
- Maintain the cleanliness and organization of the reception area and lobby.
- Collaborate with housekeeping and maintenance teams to address guest requests promptly.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong computer literacy and typing skills (proficiency in Microsoft Office is a plus).
- Excellent communication and interpersonal skills.
- Fluency in English is required; knowledge of a second language is a significant plus.